Archive for the 'interactive marketing' Category

13
Feb

P&G brands … itself?

Procter & Gamble, the inventor and best known practitioner of brand management, is finally getting around to branding itself.

In its first-ever corporate campaign, 17 of P&G’s brands are featured under its singular umbrella. In partnership with the U.S. Olympic Committee, P&G is running two new TV spots and an accompanying multi-channel campaign during the Winter Games.

Well known as the largest advertiser in the world, P&G has previously executed its marketing brand by brand. It is often cited as the premier example of a “house of brands.” Until now, with the exception of tags at the end of TV spots in China and Japan, P&G has never marketed itself as a brand.

“ … we do not intentionally promote our company name unless it’s to build rapport for a new product, ” says Daisuke Hase, P&G External Relations Supervisor, at J@pan Inc. ” … we don’t tag our name on a product unless necessary.”

Things have changed.

The reason? At Marketing Daily, Kirk Perry, P&G Vice President, North America, says the Winter Games are the right time and place for the company to take a unified corporate approach.

“We know the Winter Olympics are the number one sport among women 18 to 34 and the second-most watched among men after the NFL,” says Perry. “And, given the economy, people are taking vacations closer to home. The Olympics are a terrific family event. And this will be a terrific return relative to other options.”

In Brandweek, P&G CMO Marc Pritchard says, “P&G may not be in the sporting goods business, but we are in the business of helping moms. We strive to help improve her life and the life of her family, in small, meaningful ways. The common denominator between P&G and the Olympic Games is the connection with moms.”

As part of the campaign, P&G is running a Tribute to Moms video on its web site. Its Thank You, Mom campaign site is complete with mom blogs, videos, photos, and a Twitter feed from the Games, plus (of course) product information and coupons.

Consistent with the mom theme, the company is helping defray the cost of travel to Vancouver for mothers of competing athletes. The athletes will also participate in the campaign, which includes advertising, PR, in-store merchandising, mobile, digital and direct mail.

Perry says, “It’s our most-integrated marketing plan behind a single event ever.”

What do you think of this change in strategy from the originator of brand management?

08
Feb

And the winner is … Google


In its Super Bowl commercial, Google tells an engaging little story of romance with simplicity and elegance. Appropriately, it uses keywords and search results only.

Its logo is onscreen almost the entire time, while it demonstrates several of its features and benefits. It effectively offsets Bing’s recent efforts at malignment.

Not only was the spot inexpensive to produce, but it stood out from the sophomoric humor and over-the top production of the majority of the commercials.

Erik Sherman, in his negative review of the spot at BNET, misses the point that by airing the spot in the Super Bowl, Google reached millions and millions who haven’t already seen it on YouTube.

Smart marketing all the way around.

Which spot do you feel was most effective?

01
Jun

Is channel-neutral the new integrated?

istock_000008334928xsmallMarketing firms used to refer to themselves as “full-service.”

Then they were “integrated.”

Now they are “hybrid” and “channel-neutral.” And once again “integrated.”

What’s the difference?

Full-service means all of the services one might expect a marketing firm to offer are in-house. The firm does not specialize in any one function, such as media-buying or PR.

Integrated marketing, according to the American Marketing Association, is “a planning process designed to assure that all brand contacts received by a customer or prospect for a product, service, or organization are relevant to that person and consistent over time.” Today, the concept includes both online and offline marketing channels, which is why it has re-emerged.

A firm which describes itself as channel-neutral, H2M, says “we hold no bias nor any vested interest in any media, communication channel or holding company of any particular media channel. We house expertise in all media disciplines, but remain impartial as to each channel’s use. This guarantees truly unbiased recommendations regarding our clients’ business.”

Hybrid applies to the combination of expertise for both offline and online channels under one roof, i.e. a hybrid of a traditional marketing firm and an interactive firm. Offline channels include print, direct mail, public relations, outdoor, radio, and television. Online channels include search engine marketing and optimization, email, online advertising, social media marketing, and mobile marketing.

Notes for CMOs:

  • There is no standard for how many services make up full-service, nor does being full-service imply that the services are coordinated with each other.
  • Integration speaks to efficiency, not channel-neutrality.
  • These days you should expect all of a firm’s services to be integrated for better results. Integration should be the consultant’s responsibility, not yours.
  • You should also expect channel-neutrality from a strategic partner. It’s in your best interest to consider all options in an unbiased manner. Obviously, if you work with specialty firms, they are going to recommend their specialty.
  • More and more firms are claiming to be hybrids as they add services, but they are usually stronger in one area than another.
  • There are advantages to working with specialists and advantages to working with integrated marketing firms. The choice, as always, is yours.

P.S. Since posting, I’ve heard the phrase “channel-agnostic,” which presumably means the same as “channel-neutral.”

18
May

12 things to do before the upturn

Sales are flat. Travel is canceled. Your budget has been cut. It’s a good time to do some housekeeping.

flatscreen monitor with clipping pathWith an eye toward the eventual upturn, here are 12 tips to get your strategic marketing plan ready:

  • Take the time to retreat with senior leadership and strategize now. Think long-term.
  • Audit your competitors.
  • Talk to your customers. Conduct a satisfaction survey.
  • Review your customer relationship management (CRM) program. Rebuild your database. Ask for email addresses and mobile numbers. You’ll need them soon.
  • Update your brand positioning and message strategies.
  • Review and update your advertising and sales materials. Or at least get them ready to print.
  • Keep in touch with enewsletters.
  • Reuse old ads. Save on production.
  • Media rates are down. Buy more with less money and stand out from your competitors. Or shift the savings to other channels, such as search engine marketing.
  • Update your website with more functionality for customers. Make sure it is search engine optimized.
  • Get up to speed on the newer interactive channels–social media marketing and mobile marketing. Set up and monitor your social media channels.
  • Train your sales staff.

Which other ones can you add?

15
Dec

In defense of traditional media

set of rusty tools

Bashing traditional advertising media is popular now.

- Viewership, listenership, and readership is declining.

- It’s expensive.

- The kids ignore it — it skews old.

- Usage of the internet continues to usurp time spent with other media.

All true. But mass media does something very well — it reaches a lot of people.

Traditional media is ideal for launching new products, building awareness, and pushing trial.

True, it can’t go 1:1 with consumers, but it can target geographically, demographically, and psychographically, as well as by daypart.

Radio didn’t kill TV. Cable didn’t kill broadcast. Satellite didn’t kill cable. And interactive won’t kill traditional.

There are lots of tools in the marketing and communication toolbox. They all have strengths and weaknesses. Sometimes you need a scalpel; sometimes a sledge.

Can you be successful without interactive? Not anymore.
Can you be successful with only interactive. Some can. Zappos is an oft-quoted example.
Most smart marketers use a selection of tools, both traditional and non.

Case in point: The Obama campaign has been widely recognized for its groundbreaking use of interactive and social media during the presidential campaign. Note: He also spent $250 milllion on TV.




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