The customers of George Bailey’s “wonderful old building and loan” rallied to defend it from the money-grubbing Mr. Potter in It’s A Wonderful Life.
Although the circumstances are different, small banks across the country are attempting to arouse the same kind of passionate community support. Hoping to attract consumers angry and disgusted with big banks due to the Federal bailout, the huge bonuses, and the arrogance in general, community banks are urging big-bank customers to switch accounts to them.
The New York Times reports a number of local uprisings:
- a credit union in Texas running a campaign, “Real Texans bank locally.”
- a single-engine plane, hired by a small Colorado bank, towing a banner over a Rockies’ game, reading “This is the closest thing we have to a private jet.”
- a credit union in Washington running an ad that asks, “Why should your bank’s CEO get a golden parachute while the rest of the bank nosedives?”
- a consortium of banks in Ohio advertising together as The Community Bank Connection, where “Every banker knows your name.”
Hundreds of community banks and credit unions from around the country have combined their marketing budgets for a campaign created by BancVue, a marketing consulting firm. It promotes a variety of products and services under one cryptic brand name, “Kasasa.” The joint effort is aimed at attracting deposits from large institutions.
Arriana Huffington of The Huffington Post and some friends set up Move Your Money, a grassroots campaign encouraging customers to switch their accounts. (They produced the attached mashup of It’s A Wonderful Life.)
Is it working? Yes, according to The New York Times. “So far, the campaigns appear to be helping banks attract new customers. According to an analysis by the Independent Community Bankers of America, small banks were the only segment of the industry to show growth in net loans and leases in the second quarter.”
Likewise, Bancvue reports significant success from its pilot campaign in ABA Banking Journal.
Once, the big-bank brands of Wall Street seemed the trustworthy haven for one’s savings. Now, for many, small banks look like the safer choice.
Do you believe a fundamental shift in where people bank is occurring?
Will the big banks eventually earn back the public’s faith?
Will the small banks sustain any advantage?
And most importantly, will you move your money?

Remember the old days when coffee was a commodity? We may be headed there again.
Once upon a time it was possible to differentiate a product or service by having a tangible advantage. “Tangible” means it can be seen, heard, tasted, smelled, or touched. Like a more powerful engine. A sleeker design. A secret recipe.




