Monthly Archives: January 2010

The rise of community bank brands

The customers of George Bailey’s “wonderful old building and loan” rallied to defend it from the money-grubbing Mr. Potter in It’s A Wonderful Life. Although the circumstances are different, small banks across the country are attempting to arouse the same … Continue reading

Posted in advertising, loyalty, public relations, retail, strategy | 2 Comments

Warning: Your brand is being commoditized!

Remember the old days when coffee was a commodity? We may be headed there again. Starbucks, with its expansion in 1987, revolutionized how we drink and think about coffee. It convinced us to buy whole beans instead of grounds. It … Continue reading

Posted in brand essence, loyalty, retail, strategy | 1 Comment

Imagine if every brand was as honest as Domino’s

In its new campaign, Domino’s ‘fesses up to having served “crust like cardboard” and “sauce like ketchup” for years. Then it asks pizza lovers to forgive, forget, and try its new recipe. “By doing that they are basically saying, ‘We’ve … Continue reading

Posted in advertising, loyalty, public relations, retail, strategy | 3 Comments

Why intangibles are the more sustainable competitive advantages

Once upon a time it was possible to differentiate a product or service by having a tangible advantage. “Tangible” means it can be seen, heard, tasted, smelled, or touched. Like a more powerful engine. A sleeker design. A secret recipe. … Continue reading

Posted in brand essence, loyalty, strategy | 1 Comment